Return & Exchange Policy
Last Updated: September 2026
At No Limit Performance, customer satisfaction is our priority. We understand that auto parts compatibility can be tricky, and we want to make the return and exchange process as smooth as possible. Please read this policy carefully before initiating a return.
1. Return Window
You may initiate a return or exchange within [CONFIRM WITH CLIENT] (suggested: 7 days) from the date of delivery. Returns requested after this window will not be accepted.
Tip: Please inspect your package upon delivery. If the outer packaging appears damaged or tampered with, note the damage on the courier’s delivery receipt before accepting the parcel, or refuse delivery and contact us immediately.
2. Conditions for Eligible Returns
To qualify for a return or exchange, the item must meet all of the following conditions:
- The item must be unused, uninstalled, and in the same condition as when you received it.
- The item must be in its original, undamaged packaging with all tags, labels, manuals, and accessories included.
- You must provide proof of purchase (order confirmation email, SMS, receipt, or invoice number).
- You must contact us to initiate the return within the return window specified above.
3. Non-Returnable Items
The following categories of items cannot be returned or exchanged unless they arrived damaged, defective, or materially different from what was described on our website:
- Electrical & Electronic Auto Parts that have been installed, plugged in, or tested on a vehicle (e.g., sensors, ECU modules, ignition coils, LED assemblies). [CONFIRM WITH CLIENT — Suggested industry-standard exclusion]
- Custom-Made or Special-Order Parts ordered specifically at your request that are not part of our regular inventory. [CONFIRM WITH CLIENT]
- Opened or Unsealed Car Care & Chemical Products (e.g., polishes, wax, engine oil, coolant, cleaning solutions) due to hygiene and safety reasons. [CONFIRM WITH CLIENT]
- Clearance, Final Sale, or Heavily Discounted Items explicitly marked as non-returnable at the time of purchase. [CONFIRM WITH CLIENT]
- Items without proof of purchase or items purchased from a source other than No Limit Performance.
4. Exchanges for Wrong or Defective Parts
Auto parts compatibility issues are common, and we handle them with care:
4.1 Wrong Part Received (Our Error)
If we sent you a part that is different from what you ordered:
- Contact us within 48 hours of delivery.
- We will arrange a free pickup of the incorrect part and send you the correct one at no additional cost.
- If the correct part is not available, we will issue a full refund.
4.2 Defective or Damaged Product
If your product arrived with a manufacturing defect or was damaged in transit:
- Contact us within 48 hours of delivery with clear photographs or a short video showing the defect or damage.
- We will arrange a free return pickup and send you a replacement or issue a full refund, at your preference.
- For transit damage, please also note the damage on the courier’s delivery receipt at the time of receiving.
4.3 Part Doesn’t Fit My Vehicle (Compatibility Issue)
If a part does not fit your vehicle:
- Contact us within the return window with your vehicle make, model, year, and the reason for incompatibility.
- If we can identify the correct part, we will offer an exchange (subject to price difference, if any).
- If you prefer a refund, standard return conditions apply (unused, original packaging, etc.), and return shipping costs will be borne by the customer (see Section 5).
- Prevention Tip: To minimize compatibility issues, always provide your full vehicle details (make, model, year, engine type) when ordering, or contact us at 0334 5353153 for verification before placing your order.
5. Return Shipping Costs
| Reason for Return | Who Pays Return Shipping |
|---|
| Defective, damaged, or incorrect item (our error) | No Limit Performance — We arrange free pickup |
| Part does not fit / change of mind / no longer needed | Customer — Customer ships the item back at their own cost |
- Original shipping charges paid at checkout are non-refundable for change-of-mind returns.
- COD handling fees are non-refundable.
6. Refund Methods & Timeframes
Once we receive your returned item and it passes our inspection (confirming it meets the return conditions), your refund will be processed as follows:
| Original Payment Method | Refund Method | Estimated Timeframe |
|---|
| Bank Transfer | Refund to the same bank account (IBAN required) | 5–7 business days |
| Easypaisa | Refund to the same Easypaisa account | 3–5 business days |
| JazzCash | Refund to the same JazzCash account | 3–5 business days |
| Cash on Delivery (COD) | Refund via Bank Transfer, Easypaisa, or JazzCash (since cash cannot be reversed through the courier) — you will need to provide your account details | 5–7 business days |
Important for COD Customers: Since you paid in cash to the courier, we cannot return cash the same way. You will be asked to provide your bank IBAN, Easypaisa number, or JazzCash number so we can transfer your refund electronically.
- Refund processing begins after the returned item is received and inspected at our shop. Inspection typically takes [CONFIRM WITH CLIENT] (suggested: 1–2 business days).
- You will receive an email or SMS notification once your refund has been processed.
7. How to Initiate a Return — Step-by-Step
Follow these steps to start your return or exchange:
Step 1: Contact Us Reach out within the return window using any of the following:
- Phone/WhatsApp: 0334 5353153
- Email:
Please include:
- Your order number
- The product name and/or part number you wish to return
- The reason for the return (defective, wrong item, doesn’t fit, change of mind, etc.)
- Photographs or a short video if the item is defective or damaged
Step 2: Receive Approval Our team will review your request and respond within 1–2 business days with a return approval and instructions on how to ship the item back.
Step 3: Pack & Ship Securely repack the item in its original packaging. Ship it to our return address:
No Limit Performance
Shop No. 16, Al-Mansoor Plaza, F-10 Markaz, F-10/4, Islamabad, Pakistan
For defective/incorrect items, we will arrange a courier pickup at no cost to you.
Step 4: Inspection & Resolution Once we receive the returned item, our team will inspect it within 1–2 business days. You will be notified of the outcome (exchange or refund) via email or phone.
8. Warranty Claims (Separate from Standard Returns)
Some auto parts and branded products come with a manufacturer’s warranty that covers manufacturing defects beyond our standard return window. Warranty claims are handled differently from regular returns:
- Warranty Terms: Warranty duration and coverage are determined by the original manufacturer, not by No Limit Performance. Check the warranty card or documentation included with your product.
- What Warranties Typically Cover: Manufacturing defects in materials or workmanship under normal use.
- What Warranties Do NOT Cover: Damage from improper installation, misuse, modification, accidents, normal wear and tear, or use inconsistent with the manufacturer’s instructions.
- How to File a Warranty Claim: Contact us at 0334 5353153 or with your proof of purchase and a description of the defect. We will coordinate with the manufacturer on your behalf where possible.
- Resolution: Depending on the manufacturer’s warranty terms, the resolution may include repair, replacement, or a prorated refund.
For more details on warranty disclaimers, please refer to our .
9. Contact Us About Returns
For any questions about returns, exchanges, or refunds:
- Phone/WhatsApp: 0334 5353153
- Email:
- Visit Us: Shop No. 16, Al-Mansoor Plaza, F-10 Markaz, F-10/4, Islamabad, Pakistan
